In fact, over a dozen terms are used to describe how machines are being used by organizations of all types to emulate human thinking, reasoning and decision-making.
Artificial intelligence is simply machines emulating human thinking, reasoning, decision-making. Far from being the stuff of science fiction, AI is here now and creating exciting new opportunities for forward-thinking enterprises in every industry.
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Simply put, all the key players in your organization need to understand the promise of AI or risk being left behind by the competition:
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- Customer service managers can use new call center algorithms and chatbots to satisfy customers more quickly and more efficiently.
- Media and content providers can use AI to not only provide a better website experience through smart recommender systems and search technologies, they can create automated content that sounds like it was written by a human.
- IT managers, of course, will need to know how to evaluate, budget for and maintain AI systems that may be completely unlike anything they’ve experienced before.
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